Support and Help Center

FAQs

What is Your Call Wireless?

We offer several plans based on the state that you reside in. All plans include FREE Voice Minutes, FREE Text messages, and FREE Data. There are no bills, long-term contracts, or activation fees for qualified Lifeline customers.

The Lifeline Assistance program is brought to you by Your Call Wireless and is supported by the Universal Service Fund. Lifeline is only available on one phone line per household (landline or wireless). Lifeline is available in limited geographic areas.

Is Lifeline service nationwide?

Service within the nationwide coverage area reaches more than 282 million people and is provided on the Nationwide T-Mobile® Network. Coverage is not available everywhere.

In what states is Your Call Wireless offered?

See the Availability page.

How would I qualify for LifeLine?

Although eligibility varies by state, you may qualify for Lifeline if you participate in Medicaid, Food Stamps/SNAP, Social Security Income (SSI), or other qualifying government programs.

You may be required to provide proof of eligibility.

How do I qualify for LifeLine based on my Income Level?

If your income is 150% of the National Poverty Income Guideline you can qualify for Lifeline services.

Additionally, recipients of unemployment benefits now qualify for LifeLine.

Do any restrictions apply?

Yes, certain restrictions apply:

LifelLine is only available to individuals who participate in a qualifying government program or are income eligible.

Only one wireless or landline LifeLine account is allowed per household and service is non-transferable.

The address you provide for your phone service must be your place of residence, whether permanent or temporary.

How can I apply for LifeLine?

You can apply online on this web site, or call us at 1-877-266-7212 and an advisor will be happy to assist you in the application process by sending an application to your home.

Do I have to use all my free minutes and texts every month?

You must make at least one call every 30 days to continue receiving your free minutes, data, and text each month.

What should I do if I do not receive my minutes, data, or texts in a month?

Text Message: Please send us your questions or you can take a picture on your phone of your proof documents and send it to us at 877-266-7212.

How do I purchase additional minutes?

On this website, you will see how to purchase additional minutes. You can always call customer support if you would like to have an agent discuss these options with you.

Call 1-877-266-7212 for Customer Care.

What should I do if I lose my Your Call Wireless phone?

Do not panic. Take another look around and try to find your phone.

If you still cannot locate your phone, let us know right away and we will suspend the service. That way, once your service is suspended, no one can use your remaining balance. We can help you get a replacement phone. We usually can have it to you in just a few days. The replacement fee does vary, and the Customer Service Representative can advise you on what the fee will be.

Call us at 1-877-266-7212 to suspend your account and speak with a Customer Service Representative about the replacement fee.

What if I no longer qualify?

Remember to inform us immediately upon learning that you no longer qualify for Lifeline, and we will discontinue your Lifeline Wireless service.

How do I recertify?

It is necessary to recertify annually to keep this service. Failure to do so will result in the termination of service and loss of your current phone number. You should receive a letter, phone call, or text message asking you to recertify. For more information, please contact California Lifeline on the web at https://www.californialifeline.com/en or by calling them at: